Username password and email issues
I don't remember the username of my old account and/or don't have access to my old e-mail address. What can I do?
In order to be able to retrieve a lost password, you need to have both the username and access to the email address used to register the EVE Online account.
If you don't remember the username or if you for some reason do not have access to the e-mail address used, please file a Support Ticket in the appropriate category (Billing & Account > Lost Accounts & Passwords).
For us to be able to verify your ownership of the account and give you access again, it is important to include the following information in the petition:
When we have received and verified all these details, we should be able to give you full access to the account.
How do I change and/or retrieve my password?
These actions can be performed through the EVE website.
Changing your password
You can also arrange for having a new password sent to you, should you have forgotten it, by entering your e-mail address and login name here.
Please keep in mind that CCP will NEVER ask for your account password. CCP might ask for your account name and ingame character name though.
Retrieving your password
Enter your username and email address in this form and we will send you your username and password within minutes.
When I type my username and password I get the following message, what can I do?
If you get this message in the login screen, please make sure that you are typing the username/password correctly. Note that usernames and passwords are case sensitive.
If you are absolutely sure you are typing the username and password correctly, but still get an error message, chances are that the account creation process wasn't successfully finished. In this case, please file a petition.
You can also try resetting your password here
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