The log server can be extremely useful when trying to identify the cause of various problems. It is therefore always a good idea to keep the log server running if you have been experiencing any technical difficulties. This is specially important, when writing a bug report.
Using the log server
If possible: Start Logserver before starting EVE!
- Find your EVE folder in Windows Explorer (for example c:\program files\ccp\eve\ or one of the other default directories)
- When you have the EVE folder open, find "logserver.exe" and launch it.
- Select "File" -> "New Workspace"
- Start EVE from the exefile.exe located in the bin folder of your EVE installation directory. Make sure lines are appearing in the logserver. If that's not the case then see the workaround in the "Tips" sections.
- Perform the reproduction steps needed for the bug
- When you have reproduced the bug, EVE crashes or when you kill the process if it hangs, select "File" -> "Save workspace as..." and save the workspace in a place you'll find it again.
For the case that EVE is already running, when you need Logserver:
- Start logserver.exe and open a new workspace as described above
- Open the "monitor" window in the EVE client by pressing CTRL+ALT+SHIFT+M
- Switch to the last tab "logs"
- Press the button "Attach"
- Make sure that lines are appearing in the logserver. If this is not the case: Restart your client.
Tips for using the log server
- If you encounter the problem, that logserver is running, but it is not logging anything: Close logserver and EVE and then check your task manager and kill all remaining instances of Exefile.exe (OR: restart your computer). The logserver won't start properly when a logging enabled EVE process is still running.
- It's usually easiest to run and manage the log server with Eve running in windowed mode.
- Server Mode: To save RAM and make the logfiles easier to manage (and upload for a bugreport), use the Server Mode. To do that, open the logserver and from the Tools menu check Server Mode. You can set the number of lines (100.000 is fine) from the dialog box that automatically appears when you check Server Mode. This means that after logging that number of lines logserver will automatically save the file and start a new log. These logfiles will be written to the same directory as the logserver.exe file. Files that contains one or more errors/exceptions will have the name ERROR in them.
- Server mode is specially important when running the logserver in fleet fights (like in mass tests), as the logserver may crash or slow down the computer if it uses too much memory.
- Win7: When logserver.exe is located in a folder, where it does not have the permission to create new files, the log files will be created in the corresponding VirtualStore folder like "C:\Users\UserName\AppData\Local\VirtualStore\Program Files (x86)\CCP\eve\".
- If you're trying to get the log of something in particular, use CTRL-DEL in the log server to clear the log just before you start trying to reproduce the problem. This will reduce the size of the file to upload and make it easier to find the reported problem.
- You can place logserver.exe in its separate folder, to avoid cluttering your Eve folders with log files. Just copy the file to a new folder and launch it from there (you can make a shortcut on the desktop or the Quick Launch bar for fast access).
- When running more than one client at the same time, all clients are logged within the same log, but it´s possible to check, which messages belong to which client.
- Be aware that running the logserver will slow down the client slightly. This might cause performance problems on slower machines or in fleet fights.
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