EVE Launcher Issues and Workarounds
After the release of the EVE Launcher players have noticed that there have been a few problems with it due to various issues. Here we'll try list all known issues and their workarounds one by one.
Whilst trying to resolve issues with the EVE Launcher, it is recommended to disable your firewall and/or antivirus during the download process, to determine if they are affecting the operation of the EVE Launcher. If you find your problem is resolved in this manner, please take a moment to file a Bug Report with your results.
If none of these workarounds help solve your problem please send all relevant information in a Bug Report with the subject beginning with "Launcher" ( for ease of filtering ) as well as filing a petition under the Technical queue and the Installation and patching category with the same information attached. All information we need is included in the #Collecting Information section below
General information for the EVE Launcher can be found in the EVE Launcher wiki article
The information required in Bug Reports as well as in petitions is the following.
After gathering the information please compress it all into a .zip file and attach to the Bug Report and/or petition.
The most common cause of download issues with the EVE Launcher or EVE Repair Tool, is that they are receiving corrupted or incomplete data from the content servers. There are many reasons for this, the most common being proxies, transparent proxies on ISP's and third party programs to name a few. A more comprehensive list is available on the Steam Support forums, here. If any application present on the user's computer is listed, it should be closed and/or disabled when attempting to diagnose or debug download issues.
The EVE Launcher and EVE Repair Tool both employ features of the HTTP/1.1 specification, namely range requests, and as such support for HTTP/1.1 must be present in the local network configuration.
If is often straight forward to test the connectivity between the user's computer and the endpoints used by the EVE Launcher, by simply visiting the following URL's in a webbrowser:
EVE Launcher does not start EVE Client
If the EVE Launcher does not start EVE Client, please file a Bug Report so the developers can investigate the issue in full detail. Running the EVE Repair Tool can discover and fix some issues, and if the issue persists filing a Bug Report is necessary.
Bypassing the EVE Launcher
If your EVE Client has been updated, but the EVE Launcher is failing to start it, then it is possible to bypass the EVE Launcher. This is accomplished by navigating to the EVE Client application, and starting it.
On Windows the EVE Client application can be found at \CCP\EVE\bin\exefile.exe
NOTE: this is not a supported use case, and is only to be used in extreme circumstances.
This is a known problem, please file a Bug Report on the issue with all relevant information. Please include what is your default browser
EVE Launcher Freezes
Try removing Launcher\Cache in your game installation directory and restarting launcher. On Mac OS X this is located at /Applications/EVE Online.app/Contents/Resources/cache
EVE Launcher Crashes When Attempting to Run
If the EVE Launcher application crashes, then it is possible that a crash dump is generated. Crash dumps can be found within the Windows folder %localappdata%/CrashDumps and are named launcher.exe.$PID.dmp (where $PID is a 4 digit number). If you encounter a crash, then please file a Bug Report and attach the crash dump to allow the developers to investigate.
If Repair Tool does not fix launcher issue [Windows 7]
(ONLY TESTED IN WINDOWS SO FAR)
Known Programs causing problems
Lightspark Flash Alternative
The Lightspark Flash player plugin has been the cause of several crashes of the embedded webbrowser within the EVE Launcher.
ESET Smart Security/ESET NOD32 Antivirus
If you have either or both of these installed the issue is that a security feature in this software which is called “application protocol content filtering” is blocking the EVE Launcher and EVE Repair Tool from downloading data from our content servers.
The workaround is to disable the “application protocol content filtering” while the update is running and then re-enable it. The how-to has been posted in full here: http://community.eveonline.com/news/news-channels/eve-online-news/eve-launcher-and-users-with-eset-security/
Sophos UTM (formerly Astaro Security Gateway)
Currently known with versions 8.3 up through 9.3.
If the EVE Launcher needs to download anything to patch you need to disable web filtering in the firewall first for it to work, or you need to add *.eveonline.com to the web filtering rules exceptions. Add an exception string as follows: ^https?://([A-Za-z0-9.-]*\.)?eveonline\.com/
If you are using a network device or router that uses Squid as its proxy engine you could encounter issues patching your client. What will happen is that your client will appear to start patching then yoyo back to 0% and not proceed. This is caused due to Squid's handling of the launchers requests which results in a log message such as the following from a platform running dansguardian.
2015.6.6 18:08:52 192.168.x.x 192.168.x.y http://cdn1.eveonline.com/896464/EVE_Online_880321-896464_win.zip *SCANNED* GET 168 0 1 404 text/html Default -
The cdn gets the result but due to squids handling of the request it does not like the request being made which oddly enough results in a 404 page not found error code being thrown.
The solution to this issue is to bypass the proxy for a short time if possible so your client can patch. Network software routers such as clearos have this functionality built into their module, if you are using a manually configured solution you might need to bypass it by altering your firewall settings.
OS X specific issues
The following are a list of specific issues for OS X 10.6 and 10.7
In the case of a corrupt installation or patch the EVE Launcher sometimes will not start or will fail to start the EVE Client
1. Open the Terminal Application or use Finder to work your way to this path:
In there delete the "common.ini" file and start the client again. It will start the EVE Launcher and repair the client for you automatically.
2. Uninstall the client, delete the EVE Online Preferences folder for it from
Case Sensitive Filesystems
In much the same manner as Steam, the EVE Launcher does not support case sensitive file systems.
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