Escalation to a senior Game Master

When and how can petitions be escalated to a senior Game Master?

If you are dissatisfied with a regular Game Master's (GM1) handling of your petition, you have the right to request that it be escalated to a senior Game Master (GM2). However, there are a few caveats that apply:

• A GM1 is your first point of contact at Customer Support and is thus the first person who'll attempt to help you with your problem. While there may be some issues that require direct escalation to a GM2, in most cases the GM1 will try to resolve the matter without escalation. The GM1 will not escalate a petition unless those attempts have been exhausted.

• Likewise, the GM1 must have all the relevant data before escalating. If a GM1 asks for additional information, the case will not be escalated until he receives that information.

• Once a petition is escalated, the GM2 will handle only the problem you originally petitioned about. If you update the petition with any additional or unrelated issues, it will be sent back down to the GM1 for review.

Internal Affairs

Please note that petitions are not a tool to contact Internal Affairs. If you have a reasonable suspicion that an employee is abusing his/her position in some way in the game, you can contact Internal Affairs directly by sending an e-mail to internalaffairs@ccpgames.com.

Keep in mind that if such matters are to be investigated, you will need to include some solid evidence within your mail.