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Petitions Escalated - Customer Support 2010
Petitions Escalated In 2010
A total of 3,677 petitions were escalated to the Senior GM Queue in 2010. Which equates to less than 0.88% of total petitions created.
Petitions can also be escalated from the Senior Queue into the Leads queue, a total of 167 petitions were sent to the lead GM queue in 2010. However we have not included a breakdown of Leads escalations.
The table below displays the total number of petitions that were escalated into the Senior GM Queue for the year 2010 across all categories.
| 2010 | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | TOTAL | PERCENTAGE ESCALATED |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Abrechnung & Account | 4 | 4 | 3 | 3 | 3 | 1 | 2 | 3 | 3 | 7 | 33 | 1.07% | ||
| Agent missions in progress | 1 | 5 | 2 | 2 | 1 | 3 | 1 | 3 | 2 | 2 | 22 | 0.07% | ||
| Anderes | 1 | 2 | 1 | 3 | 1 | 1 | 2 | 1 | 1 | 1 | 14 | 0.53% | ||
| Assets & Items | 2 | 4 | 6 | 9 | 10 | 10 | 8 | 12 | 4 | 11 | 14 | 90 | 0.74% | |
| Bans | 11 | 23 | 10 | 5 | 9 | 7 | 15 | 10 | 18 | 8 | 13 | 20 | 149 | 1.61% |
| Belästigungen | 1 | 1 | 3 | 2 | 1 | 1 | 9 | 1.41% | ||||||
| Buying and joining EVE Online | 2 | 6 | 8 | 0.55% | ||||||||||
| Cancelled & Suspended Accounts | 18 | 29 | 38 | 19 | 22 | 17 | 12 | 9 | 37 | 30 | 29 | 29 | 289 | 0.98% |
| Character Names | 4 | 3 | 5 | 2 | 2 | 1 | 3 | 6 | 5 | 4 | 3 | 2 | 40 | 1.21% |
| Character Portrait Swaps | 2 | 1 | 1 | 4 | 0.54% | |||||||||
| Character Transfers | 3 | 4 | 3 | 5 | 1 | 1 | 4 | 6 | 7 | 8 | 8 | 2 | 52 | 1.44% |
| Combat | 8 | 5 | 3 | 7 | 2 | 6 | 8 | 5 | 6 | 7 | 14 | 8 | 79 | 0.88% |
| Community | 1 | 1 | 3 | 2 | 7 | 0.86% | ||||||||
| Connection Issues | 1 | 3 | 1 | 1 | 11 | 17 | 0.52% | |||||||
| Corporation Names | 4 | 4 | 2 | 3 | 5 | 3 | 4 | 3 | 1 | 2 | 31 | 6.14% | ||
| Corporations & Alliances | 2 | 4 | 5 | 2 | 3 | 5 | 6 | 6 | 8 | 3 | 11 | 6 | 61 | 0.96% |
| Crashes/Lock Ups | 3 | 1 | 3 | 1 | 1 | 2 | 1 | 5 | 6 | 7 | 10 | 40 | 0.87% | |
| Email Petitions | 3 | 6 | 12 | 6 | 5 | 10 | 7 | 11 | 11 | 13 | 84 | 0.32% | ||
| EULA & Terms of Service | 8 | 8 | 8 | 6 | 15 | 10 | 22 | 10 | 18 | 11 | 9 | 22 | 147 | 1.50% |
| EVE Voice | 1 | 1 | 1 | 3 | 0.32% | |||||||||
| Exploits | 5 | 5 | 4 | 3 | 1 | 5 | 5 | 13 | 3 | 7 | 7 | 6 | 64 | 1.09% |
| Exploration | 2 | 3 | 1 | 2 | 2 | 2 | 2 | 3 | 5 | 22 | 0.38% | |||
| Factories, Labs & Blueprints | 1 | 1 | 2 | 2 | 2 | 3 | 3 | 2 | 16 | 0.43% | ||||
| Game Masters & ISD | 9 | 16 | 10 | 11 | 8 | 11 | 25 | 12 | 12 | 4 | 18 | 19 | 155 | 12.19% |
| Game Play | 1 | 1 | 1 | 3 | 1.72% | |||||||||
| German | 1 | 1 | 0.93% | |||||||||||
| German Petitions | 1 | 4 | 5 | 1.00% | ||||||||||
| Graphic Problem | 2 | 1 | 1 | 1 | 2 | 2 | 1 | 2 | 12 | 0.29% | ||||
| Harassment | 6 | 6 | 2 | 4 | 9 | 1 | 5 | 4 | 4 | 5 | 7 | 6 | 59 | 0.50% |
| Installation & Patching | 1 | 1 | 1 | 2 | 3 | 8 | 16 | 0.52% | ||||||
| Interfaces, Controls & Menus | 5 | 3 | 1 | 1 | 2 | 1 | 1 | 4 | 1 | 1 | 1 | 21 | 0.19% | |
| Jump Clones | 3 | 1 | 4 | 2.09% | ||||||||||
| Logging In | 1 | 3 | 1 | 1 | 1 | 3 | 4 | 14 | 0.29% | |||||
| Login Challenge | 1 | 1 | 0.06% | |||||||||||
| Lost Accounts & Passwords | 38 | 31 | 36 | 22 | 26 | 19 | 9 | 16 | 23 | 35 | 41 | 69 | 365 | 1.27% |
| Mac | 1 | 4 | 1 | 2 | 5 | 15 | 28 | 2.00% | ||||||
| Market & Contracts | 1 | 3 | 2 | 8 | 2 | 2 | 5 | 3 | 26 | 0.46% | ||||
| Market and Trading | 3 | 4 | 1 | 2 | 4 | 19 | 2 | 5 | 2 | 4 | 4 | 6 | 56 | 0.73% |
| Marketing/Publishing Issues | 1 | 2 | 1 | 1 | 5 | 0.47% | ||||||||
| Other | 6 | 7 | 23 | 8 | 15 | 21 | 9 | 9 | 12 | 21 | 131 | 1.35% | ||
| Payment Issues | 13 | 11 | 6 | 6 | 2 | 4 | 3 | 2 | 4 | 8 | 5 | 64 | 0.32% | |
| Payment Methods & Subscription Costs | 1 | 2 | 1 | 1 | 1 | 6 | 0.13% | |||||||
| Player Owned Structures | 4 | 10 | 4 | 4 | 3 | 11 | 18 | 13 | 11 | 2 | 6 | 8 | 94 | 1.58% |
| Reactivation Offers | 4 | 2 | 1 | 1 | 4 | 1 | 3 | 1 | 17 | 0.22% | ||||
| Regeln & Richtlinien | 2 | 2 | 1 | 4 | 1 | 1 | 4 | 15 | 2.68% | |||||
| Reimbursement | 1 | 1 | 2 | 6.45% | ||||||||||
| Rückerstattungen | 2 | 5 | 2 | 4 | 2 | 3 | 3 | 1 | 1 | 2 | 2 | 2 | 29 | 1.69% |
| Russian Petitions | 1 | 1 | 2 | 0.32% | ||||||||||
| Security Status & Faction Standings | 3 | 4 | 2 | 1 | 3 | 3 | 6 | 4 | 1 | 2 | 29 | 0.71% | ||
| Ships | 11 | 5 | 2 | 1 | 1 | 8 | 4 | 7 | 1 | 1 | 8 | 2 | 51 | 0.56% |
| Ships & Combat | 109 | 111 | 55 | 67 | 48 | 50 | 78 | 64 | 68 | 45 | 70 | 86 | 851 | 3.07% |
| Skills | 6 | 4 | 1 | 3 | 1 | 2 | 7 | 4 | 5 | 3 | 4 | 9 | 49 | 0.52% |
| Skills & Clones | 5 | 1 | 8 | 3 | 11 | 6 | 5 | 5 | 8 | 9 | 61 | 1.81% | ||
| Sound Issues | 1 | 1 | 1 | 2 | 4 | 9 | 1.03% | |||||||
| Spielverhalten | 1 | 2 | 1 | 4 | 1 | 1 | 10 | 0.73% | ||||||
| Standings | 1 | 2 | 3 | 1.61% | ||||||||||
| Stuck Characters | 4 | 2 | 1 | 2 | 7 | 1 | 7 | 2 | 1 | 11 | 6 | 44 | 0.30% | |
| Technische Unterstützung | 2 | 1 | 3 | 0.26% | ||||||||||
| Time Codes and PLEX's | 2 | 1 | 1 | 1 | 3 | 1 | 3 | 5 | 17 | 0.18% | ||||
| Trial Accounts | 1 | 3 | 1 | 5 | 0.14% | |||||||||
| Website | 2 | 2 | 1 | 1 | 6 | 0.37% | ||||||||
| Аккаунты и платежи | 3 | 2 | 3 | 1 | 1 | 3 | 1 | 5 | 19 | 0.25% | ||||
| Бан | 4 | 1 | 1 | 2 | 1 | 2 | 3 | 14 | 2.39% | |||||
| Застрявший | 1 | 1 | 2 | 0.28% | ||||||||||
| Компенсация | 5 | 2 | 2 | 4 | 5 | 6 | 4 | 6 | 10 | 6 | 9 | 9 | 68 | 2.38% |
| Миссии агента в действии | 1 | 1 | 0.07% | |||||||||||
| Общие вопросы по игре | 1 | 1 | 3 | 5 | 0.29% | |||||||||
| Правила и политика | 1 | 1 | 1 | 1 | 4 | 0.97% | ||||||||
| Прочее | 2 | 2 | 1 | 2 | 2 | 9 | 0.40% | |||||||
| Техническая поддержка | 2 | 1 | 1 | 1 | 5 | 0.20% | ||||||||
| Grand Total | 304 | 343 | 253 | 237 | 233 | 252 | 319 | 286 | 326 | 267 | 374 | 483 | 3677 | 0.88%
|
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