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Petition Response Times Rated By Customers - Customer Support 2010
Petition Response Times Rated By Customers In 2010
A total of 39,490 petitions were rated by customers between June & December 2010. Which equates to more than 15.9% of petitions created being rated during this time. Our average satisfaction rating for petition response times was 75.8% satisfaction.
The Petition Rating System was changed and improved in late May 2010. Only data from the new system has been published.
The table below displays the total number of Petition Response Time ratings by customers between June & December 2010 across all categories.
| 2010 | JUN | JUL | AUG | SEP | OCT | NOC | DEC | AVERAGE |
|---|---|---|---|---|---|---|---|---|
| Abrechnung & Account | 79.0 | 79.3 | 80.2 | 77.7 | 80.7 | 79.2 | 83.6 | 80.0 |
| Agent missions in progress | 92.4 | 93.0 | 93.0 | 94.0 | 93.7 | 94.2 | 95.1 | 93.5 |
| Alliance Logo Submissions | 70.0 | 100.0 | 85.0 | |||||
| Anderes | 79.3 | 77.1 | 73.8 | 79.3 | 79.1 | 75.1 | 84.1 | 78.6 |
| Assets & Items | 60.0 | 59.9 | 72.6 | 69.1 | 72.2 | 71.6 | 82.7 | 69.5 |
| Bans | 63.5 | 59.6 | 65.8 | 64.7 | 56.1 | 55.8 | 64.2 | 61.6 |
| Belästigungen | 82.9 | 85.0 | 85.0 | 57.8 | 76.1 | 94.5 | 90.0 | 79.6 |
| Billing & Account | 0.0 | 100.0 | 53.3 | 60.0 | 66.7 | 57.8 | ||
| Buying and joining EVE Online | 79.0 | 81.3 | 88.6 | 72.0 | 90.0 | 87.5 | 100.0 | 82.8 |
| Cancelled & Suspended Accounts | 68.9 | 76.7 | 78.6 | 81.5 | 75.8 | 77.1 | 75.2 | 76.2 |
| Character Names | 82.7 | 71.7 | 79.8 | 71.3 | 81.8 | 79.1 | 79.3 | 78.2 |
| Character Portrait Swaps | 70.0 | 68.9 | 89.5 | 70.0 | 73.8 | 70.0 | 62.5 | 73.8 |
| Character Transfers | 69.2 | 76.0 | 76.9 | 67.0 | 79.3 | 76.5 | 82.6 | 75.6 |
| Combat | 60.8 | 57.0 | 65.1 | 61.6 | 65.7 | 68.4 | 70.1 | 63.7 |
| Community | 72.9 | 88.0 | 70.0 | 80.0 | 78.9 | 96.7 | 87.1 | 80.2 |
| Connection Issues | 67.6 | 68.1 | 68.0 | 70.9 | 69.8 | 86.2 | 77.4 | 71.7 |
| Corporation Names | 46.9 | 49.2 | 86.7 | 75.0 | 52.5 | 76.3 | 83.7 | 66.5 |
| Corporations & Alliances | 58.6 | 66.6 | 73.2 | 73.8 | 73.0 | 68.4 | 69.9 | 69.5 |
| Crashes/Lock Ups | 64.2 | 69.3 | 70.8 | 70.6 | 76.5 | 72.3 | 76.2 | 71.5 |
| Deleted Category | 100.0 | 70.0 | 100.0 | 85.0 | ||||
| Email Petitions | 61.4 | 71.4 | 67.4 | 82.7 | 73.1 | 77.2 | 77.2 | 73.7 |
| EULA & Terms of Service | 70.7 | 71.4 | 72.3 | 72.4 | 76.7 | 69.5 | 72.8 | 72.2 |
| EVE Voice | 87.4 | 68.5 | 83.6 | 78.8 | 69.2 | 77.0 | 55.0 | 76.4 |
| Exploits | 83.6 | 91.4 | 80.6 | 86.4 | 86.3 | 86.9 | 89.4 | 86.4 |
| Exploration | 57.3 | 54.6 | 57.8 | 61.2 | 65.3 | 67.3 | 68.6 | 61.5 |
| Factories, Labs & Blueprints | 59.6 | 69.2 | 71.8 | 75.5 | 74.4 | 65.7 | 76.8 | 69.6 |
| Forums | 100.0 | 100.0 | 85.0 | 92.5 | ||||
| Game Masters & ISD | 46.9 | 43.8 | 54.2 | 43.5 | 72.5 | 46.5 | 51.7 | 50.0 |
| Game Play | 30.0 | 0.0 | 63.3 | 25.0 | 100.0 | 70.0 | 80.0 | 53.9 |
| German | 100.0 | 60.0 | 65.0 | 50.0 | 90.0 | 20.0 | 60.0 | |
| German Petitions | 84.3 | 100.0 | 45.0 | 84.0 | 30.0 | 55.0 | 70.0 | 72.7 |
| Graphic Problem | 73.0 | 84.1 | 83.6 | 77.5 | 78.9 | 77.9 | 82.1 | 79.3 |
| Harassment | 86.7 | 90.5 | 85.4 | 83.5 | 85.2 | 87.2 | 85.3 | 86.5 |
| Installation & Patching | 60.4 | 74.3 | 88.7 | 73.5 | 73.3 | 84.1 | 83.0 | 76.4 |
| Interfaces, Controls & Menus | 66.0 | 67.1 | 72.4 | 80.0 | 77.5 | 79.1 | 82.1 | 74.8 |
| Isk Spammers | 85.3 | 80.8 | 100.0 | 99.0 | 91.4 | 95.0 | 94.3 | 90.3 |
| Jump Clones | 50.0 | 90.0 | 100.0 | 100.0 | 0.0 | 0.0 | 58.9 | |
| Logging In | 74.0 | 70.0 | 73.8 | 69.0 | 75.3 | 78.9 | 84.1 | 75.5 |
| Login Challenge | 91.0 | 91.0 | ||||||
| Lost Accounts & Passwords | 76.7 | 76.3 | 78.5 | 77.7 | 79.8 | 75.7 | 80.5 | 77.9 |
| Mac | 82.5 | 78.8 | 75.6 | 74.0 | 72.1 | 83.3 | 79.0 | 76.8 |
| Market & Contracts | 65.9 | 74.8 | 79.5 | 72.3 | 68.0 | 75.1 | 72.7 | 72.7 |
| Market and Trading | 70.3 | 74.8 | 74.8 | 75.9 | 71.0 | 77.2 | 71.5 | 73.3 |
| Marketing/Publishing Issues | 66.7 | 70.0 | 74.7 | 81.5 | 81.7 | 69.1 | 75.6 | 73.9 |
| Minimum requirements | 40.0 | 100.0 | 100.0 | 70.0 | ||||
| Offene Agentenmissionen | 91.7 | 95.6 | 88.6 | 85.0 | 90.6 | 96.4 | 97.9 | 91.7 |
| Other | 57.7 | 59.4 | 70.9 | 74.9 | 65.2 | 70.6 | 72.9 | 67.0 |
| Other Issues | 100.0 | 90.0 | 93.3 | |||||
| Payment Issues | 70.1 | 72.6 | 79.0 | 69.0 | 81.1 | 77.3 | 71.4 | 74.2 |
| Payment Methods & Subscription Costs | 71.3 | 65.7 | 75.1 | 77.2 | 76.5 | 70.3 | 82.0 | 73.4 |
| Player Owned Structures | 57.0 | 56.6 | 60.6 | 66.1 | 54.2 | 64.7 | 68.6 | 60.2 |
| Reactivation Offers | 75.4 | 83.0 | 79.3 | 79.8 | 83.1 | 79.5 | 83.8 | 81.0 |
| Regeln & Richtlinien | 66.7 | 62.9 | 81.3 | 87.5 | 90.0 | 61.3 | 90.0 | 75.9 |
| Reimbursement | 10.0 | 65.0 | 100.0 | 60.0 | ||||
| Rückerstattungen | 58.0 | 76.9 | 75.0 | 58.3 | 72.1 | 72.0 | 83.5 | 71.0 |
| Rules & Policies | 90.0 | 100.0 | 95.0 | |||||
| Russian | 0.0 | 30.0 | 30.0 | 0.0 | 85.0 | 38.3 | ||
| Russian Petitions | 25.0 | 80.0 | 100.0 | 70.0 | 85.0 | 71.7 | ||
| Security Status & Faction Standings | 65.6 | 61.0 | 71.0 | 73.4 | 74.9 | 66.2 | 71.9 | 69.1 |
| Ships | 67.1 | 67.0 | 74.0 | 73.3 | 78.0 | 71.1 | 73.4 | 71.5 |
| Ships & Combat | 52.9 | 52.5 | 60.5 | 57.4 | 60.0 | 56.7 | 60.9 | 56.9 |
| Skills | 71.0 | 69.0 | 78.8 | 73.1 | 77.5 | 73.2 | 77.1 | 74.3 |
| Skills & Clones | 56.5 | 63.0 | 61.5 | 62.5 | 67.8 | 60.3 | 77.5 | 64.9 |
| Sound Issues | 72.6 | 66.0 | 88.0 | 71.0 | 75.3 | 75.0 | 71.1 | 73.5 |
| Spielerverwaltete Strukturen | 60.0 | 80.0 | 70.0 | |||||
| Spielverhalten | 74.0 | 70.3 | 86.3 | 57.6 | 70.4 | 64.4 | 71.3 | 69.8 |
| Standings | 75.0 | 100.0 | 45.0 | 90.0 | 0.0 | 61.4 | ||
| Stecke Fest | 84.2 | 72.5 | 92.9 | 90.9 | 63.3 | 100.0 | 97.5 | 86.2 |
| Stuck | 100.0 | 90.0 | 95.0 | |||||
| Stuck Characters | 84.1 | 84.8 | 86.1 | 89.4 | 84.8 | 84.2 | 86.5 | 85.9 |
| Technical Support | 80.0 | 40.0 | 60.0 | |||||
| Technische Unterstützung | 68.8 | 77.4 | 81.2 | 90.5 | 78.2 | 73.5 | 90.0 | 80.6 |
| Time Codes and PLEX's | 69.7 | 76.6 | 79.6 | 76.7 | 80.4 | 78.2 | 85.6 | 78.2 |
| Trial Accounts | 76.9 | 74.5 | 82.6 | 85.0 | 77.9 | 72.1 | 85.8 | 78.7 |
| Volunteer Program | 58.0 | 70.0 | 100.0 | 90.0 | 80.0 | 67.5 | 71.2 | |
| Website | 84.4 | 82.4 | 73.6 | 64.0 | 65.0 | 71.7 | 82.7 | 76.3 |
| Аккаунты и платежи | 86.4 | 83.0 | 85.8 | 83.8 | 84.4 | 80.3 | 89.5 | 84.4 |
| Бан | 50.0 | 87.5 | 77.3 | 60.0 | 58.6 | 71.7 | 77.1 | 72.1 |
| Застрявший | 81.8 | 63.3 | 78.7 | 87.1 | 82.0 | 75.0 | 76.4 | 79.7 |
| Игроковые звездные базы | 100.0 | 70.0 | 85.0 | |||||
| Компенсация | 58.4 | 64.5 | 73.0 | 77.1 | 72.2 | 55.3 | 65.5 | 66.6 |
| Миссии агента в действии | 96.5 | 89.4 | 78.3 | 87.9 | 88.1 | 88.2 | 97.9 | 90.9 |
| Общие вопросы по игре | 69.6 | 65.0 | 88.6 | 88.0 | 78.6 | 81.0 | 81.8 | 79.5 |
| Правила и политика | 57.1 | 74.0 | 68.2 | 96.3 | 77.5 | 82.2 | 75.0 | 75.7 |
| Прочее | 67.4 | 73.8 | 70.8 | 92.3 | 85.2 | 76.6 | 80.9 | 77.7 |
| Техническая поддержка | 82.2 | 78.0 | 77.7 | 87.8 | 80.9 | 89.0 | 83.4 | 83.0 |
| Харассмент | 45.6 | 86.3 | 69.2 | 75.4 | 71.8 | 85.0 | 73.3 | 72.3 |
| Grand Total | 72.3 | 73.0 | 77.2 | 76.9 | 76.4 | 76.1 | 79.2 | 75.8 |
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