Petition Reply Times In 2010
The average first response time for petitions filed in 2010 was 1,833 minutes or 30 hours. The average response time for petitions filed in our high priority stuck queue was 13 minutes.
The table below displays the petition replies times for the year 2010 across all categories.
| 2010
| JAN
| FEB
| MAR
| APR
| MAY
| JUN
| JUL
| AUG
| SEP
| OCT
| NOV
| DEC
| AVERAGE
|
| Abrechnung & Account
| 2314
| 1332
| 1065
| 1582
| 1103
| 1924
| 1336
| 719
| 1109
| 1312
| 1179
| 821
| 1337
|
| Agent missions in progress
| 49
| 30
| 20
| 17
| 34
| 26
| 28
| 12
| 13
| 19
| 22
| 15
| 26
|
| Alliance Logo Submissions
| 1235
| 3311
| 760
| 717
| 843
| 882
| 1186
| 1008
| 764
| 990
| 802
| 551
| 1171
|
| Anderes
| 4762
| 3462
| 1202
| 1775
| 1688
| 2748
| 2120
| 1300
| 1733
| 2041
| 1859
| 1340
| 2074
|
| Assets & Items
|
| 1570
| 1780
| 2576
| 5461
| 5290
| 3694
| 2381
| 2518
| 2909
| 2688
| 2862
| 3381
|
| Bans
| 3086
| 1079
| 824
| 1160
| 2111
| 2261
| 1663
| 873
| 872
| 634
| 1046
| 1079
| 1488
|
| Belästigungen
| 8
| 12
| 83
| 132
| 140
| 156
| 149
| 57
| 48
| 54
| 10
| 136
| 76
|
| Billing & Account
| 5731
|
| 2827
| 391
| 15
| 1432
| 2285
| 81
| 324
| 1011
| 478
| 364
| 935
|
| Buying and joining EVE Online
| 5053
| 1309
|
|
|
|
|
|
|
|
|
|
| 3664
|
| Cancelled & Suspended Accounts
| 5373
| 1095
| 1642
| 2502
| 2640
| 2813
| 2062
| 1326
| 1726
| 1773
| 2208
| 1468
| 2279
|
| Character Creation & Skills
| 5344
|
|
|
|
|
|
|
|
|
|
|
| 5344
|
| Character Names
| 962
| 717
| 1877
| 1115
| 1123
| 1308
| 1538
| 1196
| 1003
| 1233
| 1889
| 2288
| 1308
|
| Character Portrait Swaps
| 5320
| 1395
| 1963
| 2827
| 2801
| 2899
| 2302
| 1252
| 2198
| 1910
| 2256
| 2306
| 2441
|
| Character Transfers
| 6240
| 1488
| 1608
| 2997
| 2734
| 2251
| 2262
| 1423
| 1652
| 1774
| 2103
| 1448
| 2295
|
| Combat
| 7927
| 2922
| 1966
| 2191
| 5491
| 6292
| 4371
| 2554
| 2449
| 3475
| 3246
| 3504
| 4072
|
| Community
| 2571
| 1025
| 1159
| 1371
| 2089
| 2624
| 1410
| 906
| 566
| 1596
| 1299
| 1162
| 1486
|
| Connection Issues
|
| 670
| 1443
| 845
| 1719
| 1426
| 1065
| 945
| 1190
| 1330
| 892
| 1006
| 1166
|
| Corporation Names
| 5190
| 2472
| 944
| 2163
| 5403
| 5241
| 3877
| 1938
| 2129
| 3053
| 2553
| 3289
| 2447
|
| Corporations & Alliances
| 5135
| 2276
| 1859
| 2662
| 4317
| 4811
| 2603
| 2348
| 2012
| 3112
| 3057
| 3377
| 3167
|
| Crashes/Lock Ups
| 1692
| 1176
| 1566
| 1195
| 2191
| 1383
| 1247
| 1097
| 967
| 1315
| 727
| 879
| 1302
|
| Email Petitions
| 152
| 173
| 146
| 143
| 182
| 91
| 119
| 95
| 42
| 53
| 55
| 90
| 103
|
| EULA & Terms of Service
| 4392
| 1585
| 1397
| 1605
| 3083
| 3141
| 3574
| 1853
| 1327
| 1422
| 2456
| 2788
| 2453
|
| EVE Time Codes
| 2774
| 975
|
|
|
|
|
|
|
|
|
|
| 2082
|
| EVE Voice
| 3128
| 1843
| 1625
| 1173
| 1531
| 1754
| 1501
| 1003
| 1328
| 2390
| 914
| 1028
| 1678
|
| Exploits
| 1159
| 426
| 128
| 26
| 90
| 196
| 85
| 203
| 68
| 459
| 111
| 231
| 297
|
| Exploration
| 6813
| 1593
| 1436
| 2313
| 4864
| 5695
| 4144
| 2505
| 2543
| 3082
| 3247
| 3381
| 3413
|
| Factories, Labs & Blueprints
| 1697
| 2426
| 1674
| 3240
| 3539
| 5020
| 3325
| 2774
| 2627
| 2950
| 3098
| 3289
| 3177
|
| Forums
| 1096
| 492
| 1038
| 1276
| 1044
| 525
| 243
| 310
| 506
| 291
| 551
| 531
| 709
|
| Game Masters & ISD
| 3894
| 1979
| 1331
| 1679
| 3326
| 4483
| 4599
| 1948
| 1995
| 2451
| 2137
| 3023
| 2796
|
| Game Play
| 6502
| 3319
| 799
| 881
| 1654
| 1776
| 1391
| 73
| 791
| 1940
| 481
| 1304
| 1564
|
| German
| 209
| 1898
| 1519
| 1970
| 2835
| 7050
| 2136
| 2072
| 1789
| 2984
| 1596
| 926
| 2637
|
| German Petitions
| 3442
| 3572
|
|
|
|
|
|
|
|
|
|
| 3476
|
| Graphic Problem
| 771
| 740
| 1353
| 953
| 1698
| 1107
| 1093
| 1039
| 937
| 862
| 559
| 806
| 981
|
| Harassment
| 134
| 108
| 65
| 51
| 43
| 84
| 56
| 21
| 30
| 40
| 52
| 94
| 67
|
| Installation & Patching
| 1438
| 950
| 1037
| 1553
| 1281
| 1082
| 1008
| 972
| 700
| 812
| 611
| 736
| 1008
|
| Interfaces, Controls & Menus
| 2051
| 1435
| 1390
| 1807
| 3693
| 3685
| 3549
| 2174
| 1330
| 1465
| 2156
| 2816
| 2291
|
| Isk Spammers
| 207
| 160
|
|
|
|
|
|
|
|
|
|
| 195
|
| Jump Clones
| 5740
| 2974
|
|
|
|
|
|
|
|
|
|
| 4712
|
| Linux
|
| 185
|
|
|
|
|
|
|
|
|
|
| 185
|
| Logging In
| 1329
| 844
| 760
| 1110
| 1478
| 1407
| 1076
| 900
| 1140
| 1020
| 655
| 819
| 1077
|
| Login Challenge
|
|
|
|
|
|
|
|
|
|
|
| 24
| 24
|
| Lost Accounts & Passwords
| 1215
| 692
| 715
| 1318
| 1435
| 2427
| 1565
| 1270
| 1242
| 1629
| 1742
| 864
| 1442
|
| Mac
| 2132
| 1155
| 1615
| 1665
| 2007
| 1426
| 992
| 810
| 1255
| 1335
| 834
| 780
| 1164
|
| Market & Commodities
| 2807
| 1957
|
|
|
|
|
|
|
|
|
|
| 2451
|
| Market & Contracts
|
|
| 1668
| 2075
| 4289
| 3140
| 2822
| 1811
| 2156
| 2999
| 2273
| 2968
| 2718
|
| Market and Trading
| 2240
| 1961
| 1394
| 1598
| 4835
| 1992
| 2088
| 1404
| 1484
| 2442
| 1782
| 2949
| 2495
|
| Marketing/Publishing Issues
| 6178
| 2982
| 1894
| 2294
| 4605
| 5575
| 3643
| 2285
| 3147
| 2869
| 2784
| 2653
| 3682
|
| Minimum requirements
| 1766
| 922
|
|
|
|
|
|
|
|
|
|
| 1444
|
| Offene Agentenmissionen
| 130
| 13
| 14
| 9
| 21
| 6
| 7
| 13
| 7
| 4
| 8
| 7
| 24
|
| Other
|
| 1807
| 2155
| 2461
| 6200
| 5987
| 4155
| 2431
| 2014
| 2422
| 2695
| 3092
| 3648
|
| Other Issues
|
|
|
| 0
| 0
| 4633
| 7579
| 0
| 0
|
| 4
| 1011
| 2190
|
| Payment Issues
| 1727
| 608
| 855
| 1641
| 1470
| 1644
| 1482
| 869
| 1427
| 1440
| 1594
| 1154
| 1359
|
| Payment Methods & Subscription Costs
| 3845
| 1241
| 1566
| 2658
| 3173
| 2684
| 2557
| 1419
| 1996
| 1713
| 2280
| 1680
| 2340
|
| Player Owned Structures
| 5970
| 3125
| 2030
| 3012
| 5609
| 5653
| 4264
| 2515
| 2615
| 3342
| 3555
| 3877
| 4097
|
| Player Owned Structures 2
| 7168
| 3194
| 1887
| 2483
| 6066
| 5152
| 4903
| 2069
| 2505
| 2658
| 3446
| 3341
| 4238
|
| Reactivation Offers
|
| 1061
| 1512
| 2231
| 2318
| 2643
| 1700
| 1149
| 1523
| 1696
| 1903
| 1115
| 1722
|
| Regeln & Richtlinien
| 3707
| 2966
| 1251
| 1597
| 2148
| 3546
| 2166
| 1177
| 1585
| 1879
| 1935
| 1245
| 2055
|
| Reimbursement
| 1761
| 8
|
| 1
| 450
|
|
| 7
| 6
| 46
| 64
| 170
| 323
|
| Rückerstattungen
| 5216
| 4022
| 1348
| 1326
| 1775
| 2734
| 2184
| 1462
| 1843
| 1724
| 2018
| 1158
| 2283
|
| Rules & Policies
| 8317
| 0
| 2791
| 551
| 28
|
| 3045
| 625
| 0
|
| 11
| 4
| 4662
|
| Russian
| 1801
|
| 656
| 3368
| 5690
| 3414
| 2925
| 1408
| 1310
| 1338
| 2535
| 338
| 2091
|
| Russian Petitions
| 1388
| 1147
|
|
|
|
|
|
|
|
|
|
| 1300
|
| Security Status & Faction Standings
| 6990
| 1871
| 1630
| 1957
| 4153
| 5841
| 4259
| 2194
| 2191
| 2544
| 2915
| 3244
| 3461
|
| Ships
|
| 1706
| 1667
| 2146
| 3888
| 4378
| 3187
| 2286
| 1639
| 2339
| 2705
| 3252
| 2660
|
| Ships & Combat
| 5836
| 1842
| 1670
| 1781
| 3274
| 4821
| 3192
| 2515
| 2437
| 3210
| 2785
| 2951
| 3259
|
| Ships & Items
| 3826
|
|
|
|
|
|
|
|
|
|
|
| 3826
|
| Skills
| 6717
| 2313
| 1801
| 5091
| 5349
| 4505
| 3440
| 4449
| 1923
| 2330
| 2431
| 2280
| 3015
|
| Skills & Clones
|
| 2058
| 1846
| 2251
| 3629
| 5221
| 3887
| 2364
| 2377
| 2924
| 3142
| 2671
| 3260
|
| Skills 2
|
| 2708
| 1740
|
| 5239
| 4960
| 3530
|
| 2305
| 2846
| 2493
| 2244
| 3139
|
| Sound Issues
| 1308
| 992
| 2168
| 1476
| 1929
| 1194
| 1109
| 1009
| 702
| 1586
| 698
| 1109
| 1344
|
| Spielerverwaltete Strukturen
| 4936
| 4631
|
|
|
|
|
|
|
|
|
|
| 4824
|
| Spielverhalten
| 4293
| 3054
| 1368
| 1686
| 1832
| 3035
| 1845
| 1383
| 1624
| 1737
| 1910
| 1207
| 2093
|
| Standings
| 4001
| 1315
|
|
|
|
|
|
|
|
|
|
| 3077
|
| Stecke Fest
| 5
| 12
| 12
| 6
| 32
| 179
| 7
| 8
| 8
| 7
| 8
| 8
| 29
|
| Stuck
| 1336
|
|
|
|
|
|
| 24
| 7
|
|
|
| 456
|
| Stuck Characters
| 7
| 9
| 12
| 10
| 20
| 21
| 19
| 15
| 15
| 12
| 12
| 12
| 13
|
| Technical Support
| 625
| 3886
| 1704
| 4
| 2963
| 3190
| 0
| 5
| 2820
| 1596
| 335
| 576
| 924
|
| Technische Unterstützung
| 2485
| 1621
| 1121
| 1425
| 874
| 1743
| 1360
| 892
| 1013
| 1158
| 1351
| 1222
| 1331
|
| Time Codes and PLEX's
|
|
| 1374
| 2099
| 2182
| 2343
| 1777
| 809
| 1160
| 1150
| 1403
| 977
| 1534
|
| Trial Accounts
| 4585
| 1514
| 1824
| 2716
| 2962
| 2554
| 2498
| 1447
| 2083
| 1958
| 2294
| 1433
| 2371
|
| Volunteer Program
| 6677
| 2440
| 5581
| 2610
| 6511
| 4984
| 3713
| 2984
| 3355
| 2872
| 2581
| 2279
| 3885
|
| Website
| 2108
| 1737
| 1708
| 1655
| 1631
| 1416
| 1415
| 1220
| 1427
| 1261
| 819
| 1146
| 1461
|
| Аккаунты и платежи
| 2242
| 900
| 926
| 900
| 1228
| 1318
| 1285
| 973
| 1039
| 1146
| 986
| 1119
| 1153
|
| Бан
|
| 1373
| 2731
| 1235
| 5363
| 3540
| 2176
| 1285
| 1192
| 2724
| 1898
| 1511
| 2252
|
| Застрявший
| 20
| 14
| 13
| 15
| 89
| 152
| 12
| 26
| 7
| 5
| 32
| 9
| 33
|
| Игроковые звездные базы
| 4954
| 1551
|
|
|
|
|
|
|
|
|
|
| 4042
|
| Компенсация
| 4936
| 2008
| 2975
| 2005
| 5336
| 4556
| 2678
| 1468
| 1430
| 3294
| 2386
| 1966
| 3117
|
| Миссии агента в действии
| 160
| 21
| 40
| 16
| 9
| 35
| 16
| 43
| 58
| 52
| 37
| 7
| 44
|
| Общие вопросы по игре
| 4054
| 1763
| 2791
| 1664
| 4112
| 4385
| 2849
| 1347
| 1279
| 2692
| 1844
| 1842
| 2606
|
| Правила и политика
| 272
| 369
| 2089
| 1677
| 3354
| 2642
| 2311
| 1431
| 1656
| 2867
| 2136
| 2190
| 2005
|
| Прочее
| 3103
| 1506
| 2884
| 1454
| 3866
| 3683
| 2461
| 1260
| 1346
| 2348
| 2018
| 2031
| 2371
|
| Техническая поддержка
| 2358
| 1220
| 1114
| 1277
| 1632
| 1421
| 1177
| 1094
| 974
| 1177
| 1270
| 1149
| 1305
|
| Харассмент
| 6
| 78
| 69
| 23
| 34
| 59
| 41
| 85
| 138
| 183
| 31
| 296
| 91
|
| Totals
| 2914
| 1200
| 1139
| 1462
| 2551
| 2672
| 1972
| 1232
| 1262
| 1586
| 1607
| 1523
| 1833
|
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