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Petition GM Helpfulness Rated By Customers - Customer Support 2010

Petition GM Helpfulness Rated By Customers In 2010

A total of 39,490 petitions were rated by customers between June & December 2010. Which equates to more than 15.9% of petitions created being rated during this time. Our average satisfaction rating for GM Helpfulness was 74.7% satisfaction.

The Petition Rating System was changed and improved in late May 2010. Only data from the new system has been published.

The table below displays the total number of GM Helpfulness ratings by customers between June & December 2010 across all categories.


2010 JUN JUL AUG SEP OCT NOV DEC AVERAGE
Abrechnung & Account 88.4 83.4 87.1 78.7 83.0 88.7 87.5 85.3
Agent missions in progress 85.2 90.1 90.5 91.3 89.3 92.3 93.1 89.9
Alliance Logo Submissions 20.0 100.0 60.0
Anderes 82.9 75.0 74.2 88.4 84.5 83.8 83.1 81.7
Assets & Items 67.1 66.3 73.5 71.6 76.4 77.9 81.2 73.2
Bans 62.5 65.4 59.7 69.2 61.3 54.0 62.0 62.5
Belästigungen 50.7 74.0 72.0 44.4 78.9 70.0 87.7 67.0
Billing & Account 0.0 100.0 76.7 100.0 93.3 78.9
Buying and joining EVE Online 78.0 85.0 91.4 88.0 95.0 100.0 100.0 87.7
Cancelled & Suspended Accounts 82.9 89.3 87.5 87.9 83.5 86.8 85.1 86.2
Character Names 79.1 62.8 75.1 70.8 62.7 68.4 77.5 71.3
Character Portrait Swaps 85.3 78.9 74.5 74.6 63.1 87.8 78.8 77.1
Character Transfers 77.6 88.4 80.6 76.3 85.5 89.5 89.6 84.3
Combat 56.2 58.5 62.8 54.2 56.6 66.3 59.9 58.9
Community 77.1 88.0 52.9 81.3 71.1 96.7 78.6 75.7
Connection Issues 70.5 68.5 59.8 65.6 55.3 74.1 72.6 65.9
Corporation Names 39.2 46.7 66.7 81.7 35.0 78.8 86.3 62.6
Corporations & Alliances 67.3 76.1 71.6 77.7 77.0 74.5 74.0 74.2
Crashes/Lock Ups 57.2 55.3 61.3 67.8 68.5 70.8 67.1 63.8
Deleted Category 100.0 100.0 100.0 100.0
Email Petitions 68.8 81.5 71.3 81.8 80.6 82.0 78.0 78.3
EULA & Terms of Service 69.1 68.4 65.9 68.3 71.5 67.7 69.9 68.7
EVE Voice 81.7 50.5 70.9 73.1 56.9 50.0 58.3 64.9
Exploits 64.8 63.9 64.0 68.3 71.1 72.1 78.8 69.0
Exploration 57.8 54.4 57.4 53.1 65.0 65.4 67.2 59.9
Factories, Labs & Blueprints 66.4 77.2 69.1 81.1 79.0 79.1 78.2 75.2
Forums 100.0 100.0 65.0 82.5
Game Masters & ISD 42.1 27.1 52.5 44.7 73.5 35.8 56.1 45.9
Game Play 100.0 0.0 51.7 25.0 100.0 70.0 50.0 52.2
German 100.0 0.0 62.5 60.0 100.0 75.0 60.0
German Petitions 87.1 100.0 50.0 82.0 15.0 90.0 73.3 75.8
Graphic Problem 70.9 78.4 78.4 73.5 71.0 68.9 79.3 74.1
Harassment 72.6 73.8 68.3 69.2 71.8 75.1 66.3 71.1
Installation & Patching 56.3 61.1 77.3 57.1 75.6 72.8 84.8 72.2
Interfaces, Controls & Menus 63.5 65.5 69.2 77.7 73.9 70.1 75.5 70.8
Isk Spammers 81.3 90.8 95.0 94.0 95.7 95.0 95.7 90.9
Jump Clones 16.7 85.0 100.0 80.0 30.0 0.0 47.8
Logging In 77.5 80.2 69.5 70.3 74.1 80.0 83.2 76.8
Login Challenge 87.3 87.3
Lost Accounts & Passwords 85.7 84.3 81.8 82.5 85.7 81.5 81.2 83.2
Mac 57.5 52.1 52.5 74.3 55.8 70.8 69.0 58.3
Market & Contracts 65.2 77.5 78.4 72.3 70.5 81.6 72.3 73.8
Market and Trading 76.4 77.0 76.4 73.2 70.3 79.3 74.7 75.4
Marketing/Publishing Issues 69.4 85.0 68.7 86.2 74.2 70.9 83.3 76.8
Minimum requirements 50.0 100.0 100.0 75.0
Offene Agentenmissionen 88.6 93.8 86.4 90.3 91.9 96.4 93.8 91.1
Other 64.9 68.3 72.2 77.3 67.9 71.5 74.0 70.7
Other Issues 100.0 90.0 93.3
Payment Issues 80.8 84.8 89.7 85.6 87.9 84.9 77.9 84.0
Payment Methods & Subscription Costs 81.0 76.5 75.6 85.6 84.4 81.6 88.0 81.6
Player Owned Structures 66.4 67.8 66.0 74.5 53.3 80.0 74.0 68.1
Reactivation Offers 86.7 89.1 89.0 90.2 90.0 87.1 88.1 88.5
Regeln & Richtlinien 78.0 65.7 85.0 76.3 86.7 66.3 54.4 73.1
Reimbursement 10.0 75.0 100.0 65.0
Rückerstattungen 60.6 69.2 72.3 53.1 70.0 68.0 83.5 68.2
Rules & Policies 90.0 100.0 95.0
Russian 0.0 50.0 30.0 40.0 95.0 51.7
Russian Petitions 50.0 80.0 100.0 70.0 100.0 78.3
Security Status & Faction Standings 71.6 76.6 77.4 71.8 83.8 75.7 73.4 75.7
Ships 64.5 69.5 73.8 69.5 76.8 71.4 70.0 70.4
Ships & Combat 46.9 47.4 44.6 48.4 47.3 45.0 51.9 47.4
Skills 77.3 79.7 81.6 76.9 85.1 80.0 76.2 79.0
Skills & Clones 54.4 79.9 62.1 56.9 66.5 54.5 76.2 68.8
Sound Issues 62.2 54.7 78.0 59.0 62.7 57.0 70.0 62.6
Spielerverwaltete Strukturen 80.0 100.0 90.0
Spielverhalten 73.6 66.2 75.3 64.1 64.6 68.9 77.3 69.6
Standings 45.0 100.0 30.0 90.0 0.0 48.6
Stecke Fest 84.2 76.3 95.7 71.4 65.0 100.0 81.3 78.5
Stuck 100.0 90.0 95.0
Stuck Characters 72.3 74.1 79.4 82.5 69.8 73.6 74.9 75.8
Technical Support 100.0 0.0 50.0
Technische Unterstützung 75.0 75.3 71.2 83.8 69.7 82.9 87.6 77.7
Time Codes and PLEX's 91.8 87.3 93.3 87.1 92.0 91.7 91.1 90.7
Trial Accounts 91.0 87.2 80.6 89.0 83.9 82.5 85.8 86.3
Volunteer Program 76.0 75.0 100.0 50.0 90.0 55.0 72.9
Website 77.2 81.7 57.3 62.5 52.5 62.6 65.3 67.0
Аккаунты и платежи 92.9 89.2 90.6 87.1 92.8 85.4 92.5 89.7
Бан 47.5 79.2 70.0 63.3 52.9 65.0 82.4 70.0
Застрявший 77.1 76.7 86.0 82.9 74.7 61.1 73.6 76.1
Игроковые звездные базы 100.0 80.0 90.0
Компенсация 62.0 65.9 77.5 68.4 69.7 61.4 63.5 67.0
Миссии агента в действии 90.8 85.9 81.1 86.4 81.5 85.4 91.8 87.0
Общие вопросы по игре 76.2 80.9 87.2 86.0 84.2 85.0 81.0 83.1
Правила и политика 84.3 86.0 78.2 88.8 75.0 94.4 75.0 82.3
Прочее 71.1 83.5 74.6 89.2 83.6 72.7 85.7 80.0
Техническая поддержка 88.5 75.7 71.9 84.3 80.2 82.4 84.3 81.3
Харассмент 44.4 73.8 67.7 73.1 59.1 85.0 73.3 68.2
Grand Total 71.9 74.0 74.4 75.1 74.4 76.0 77.2 74.7