Acquiring the client
Buy an Retail Box
Creating an Account
Your subscription fee will cover the following:
For your convenience, payment for your EVE subscription can be sent in a variety of ways. We accept all major credit cards (American Express, MasterCard, and Visa). More payment options are becoming available and you will see the most up to date list in your account management pages on the EVE website.
For Boxed Versions:
For Downloaded Versions:
Connection Interrupts During Registration
Should a connection interruption occur, you should be able to continue by simply starting over from the beginning of the registration process. You will need to enter the key code again. It will be linked to the username used in the aborted session and you will be given two options: continue the session or release the key code and start over. You will not need to use the same username if you elect to start over.
If registration is interrupted before you enter your username, but you have already entered the key code, please contact customer service to request assistance. Please include the following information: your key code, a brief description of the error you encountered that resulted in the aborted registration, and proof of purchase in the form of a jpg file. You may fax your proof of purchase directly to CCP at +354-511-4998 begin_of_the_skype_highlighting +354-511-4998 end_of_the_skype_highlighting begin_of_the_skype_highlighting +354-511-4998 end_of_the_skype_highlighting. (Note: this is not a toll-free number. Long distance charges may apply.) The question reference number, assigned when you contact customer support, should be included with your fax.
Unless you are using game time cards, cancel your account or desire to change your payment option, you will not need to manually renew your account. Once you've selected a subscription method, billing interval and have completed your account registration, your subscription will be renewed automatically.
Go to the Account Management page and log in with your username and password. When you have logged in successfully, you will be presented with these options:
Create a new account: register your new account.
Modify Existing Account: view and modify your billing information, monitor or cancel your subscription, or change your password and contact information.
Go to the Account Management page. Click the Modify Existing Account option, and then click where indicated to retrieve your password. Enter your e-mail address and your password will be sent to you within minutes. The e-mail address must match the one specified in the account profile. If this e-mail address is not current, you will need to contact customer service and verify that you are the account holder before the information can be sent to you.
An account may be closed for various reasons:
For information regarding your account, contact our Account Status division.
Closing an Account Temporarily
All information about your characters and their belongings is stored on our servers. If your account is temporarily disabled for any reason, this data will be preserved for several months. You can reopen your account at any time through the Account Management page and restart your subscription.
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