You can view the official articles on this topic through the EVE Online website's knowledge base.
Scams and exploits
What are the definitions of scams, cheats and exploits as related to the rules and policies of EVE Online? The article also contains general advice on how to avoid becoming a victim to scams within the game-world.
Punishments for using exploits?
Outline of the possible consequences of using cheats or exploits within the game-world.
Reporting scams and exploits
How to contact EVE Online customer support in the event that you fall victim to an exploit or cheat within the game-world.
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