EVE Launcher Issues and Workarounds

Intro

After the release of the EVE Launcher players have noticed that there have been a few problems with it due to various issues. Here we'll try list all known issues and their workarounds one by one.

Whilst trying to resolve issues with the Launcher, it is recommended to disable your firewall and/or antivirus during the download process, to determine if they are affecting the operation of the EVE Launcher. If you find your problem is resolved in this manner, please take a moment to file a bug report with your results.

If none of these workarounds help solve your problem please send all relevant information in a bug report with the subject beginning with "Launcher" ( for ease of filtering ) as well as filing a petition under the Technical queue and the Installation and patching category with the same information attached. All information we need is included in the #Collecting information section below

Information

General information for the launcher can be found in the EVE Launcher wiki article
To fix issue with current version of EVE Launcher (2.1.539169) download the EVE launcher directly using following link: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_539169.exe Delete the launcher folder from your EVE installation folder and then install this.

Collecting information

The information required in bug reports as well as in petitions is the following.

• Launcher.log and repair log

The launcher log now has a date stamp, please attach the latest created one to the report.

• • On Windows the launcher log can be found in your EVE installation folder, i.e. "C:\]Program Files\CCP\EVE\launcher\cache\"
  • On OS X it can be located doing the following,
    • Right click on the EVE Online Application in Finder and select "Show package contents" there navigate into \Contents\Resources\cache\ there you'll find the launcher.log file.
• If the Repair tool fails it'll tell you where the error log is placed for you look it up, do not close the information window before searching for it *since that deletes the log

Additional Information

Anti-virus program name and version

Software Firewall name and version

Connection type ( DSL, Cable, Broadband, Mobile etc etc, also include information on if you are using WiFi or connecting directly to router/modem )

Any other additional information you can think of, that is other programs that might be interfering with the download or the use of the Launcher in any way.

After gathering the information please compress it all into a .zip file and attach to the bug report and/or petition.
Here you can file a bug report: https://bugs.eveonline.com/newbugreport.asp
Here you can create a petition out of game: https://support.eveonline.com/Pages/Petitions/MyPetitions.aspx

Download stops or does not start

The most generic cause of the launcher or repair tool stop downloading, that is halting at 5% - 10% - 15% etc. is that the launcher / repair tool is working with outdated download and version information. This can be caused by numerous issues such as proxies, transparent proxies and third party programs to name a few.

First off make sure that your router/modem/firewall supports HTTP 1.1 and the option to utilize HTTP 1.1 is enabled.

You should be able to fix this by manually / force refreshing the following URL's in your browser.

Open these URL's in your normal browser and when displayed press CTRL+F5

http://client.eveonline.com/patches/repair_info.txt
http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt

When you've done so try start the launcher to see if that doesn't work. if it doesn't try the repair tool again.

Launcher does not start EVE

If the launcher is not starting EVE for you please file a bug report so the developers can investigate the issue in full detail. You can always use the repair.exe file from within the EVE installation folder to patch the client to the latest version for you.

You can then start the EVE client by using the \CCP\EVE\bin\exefile.exe executable if you wish to circumvent the EVE launcher altogether.

If that still doesn't work you can try getting the Launcher to reapply the patch by deleting to \CCP\EVE\common.ini

MAC: Run EVE client from with Eve Online.app to circumvent the launcher (Show Package Contents>Contents/Resources/Eve Online.app). MAC: To re-patch delete common.ini from within Eve Online.app (Show Package Contents>Eve Online.app/Contents/Resources/Eve Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini).

OS X specific issues

The following are a list of specific issues for OS X 10.6 and 10.7

Corrupt installation/patching

In the case of a corrupt installation or patch the Launcher will not start or the client will not start.
You can work around this in two different ways.

1. Open the Terminal Application or use Finder to work your way to this path:
EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE

In there delete the "common.ini" file and start the client again. It will start the launcher and repair the client for you automatically.

2. Uninstall the client, delete the EVE Online Preferences folder for it from /Users/username/Library/Application support/
Then download the latest full version of the client from: http://community.eveonline.com/download/ and install. This is a bit more severe fix for the issue but hopefully will only be needed under severe client corruption circumstances.

Launcher links do not work

This is a known problem, please file a bug report on the issue with all relevant information. Please include what is your default browser

Update
It seems that having Internet Explorer 9 as your default browser is causing this, changing another browsers to be your default browser should thus fix this for you.

Known Programs causing problems

ESET Smart Security/ESET NOD32 Antivirus

Current we only know of ESET Smart Security and/or ESET NOD32 Antivirus causing problems

If you have either or both of these installed the issue is that a security feature in this software which is called “application protocol content filtering” is blocking the repair tool, the Launcher updater and the Launcher itself from downloading data (EVE files) from our Content Delivery Network ( CDN )

The workaround is to disable the “application protocol content filtering” while the update is running and then re-enable it. The how-to has been posted in full here: http://community.eveonline.com/news.asp?a=single&nid=4930&tid=1

Astaro Firewall

Currently only known with version 8.3

If the launcher needs to download anything to patch you need to disable web filtering in the firewall first for it to work.