EVE Launcher Issues and Workarounds
After the release of the EVE Launcher players have noticed that there have been a few problems with it due to various issues. Here we'll try list all known issues and their workarounds one by one.
Whilst trying to resolve issues with the Launcher, it is recommended to disable your firewall and/or antivirus during the download process, to determine if they are affecting the operation of the EVE Launcher. If you find your problem is resolved in this manner, please take a moment to file a bug report with your results.
If none of these workarounds help solve your problem please send all relevant information in a bug report with the subject beginning with "Launcher" ( for ease of filtering ) as well as filing a petition under the Technical queue and the Installation and patching category with the same information attached. All information we need is included in the #Collecting information section below
General information for the launcher can be found in the EVE Launcher wiki article
The information required in bug reports as well as in petitions is the following.
The launcher log now has a date stamp, please attach the latest created one to the report.
After gathering the information please compress it all into a .zip file and attach to the bug report and/or petition.
Download stops or does not start
The most generic cause of the launcher or repair tool stop downloading, that is halting at 5% - 10% - 15% etc. is that the launcher / repair tool is working with outdated download and version information. This can be caused by numerous issues such as proxies, transparent proxies and third party programs to name a few.
First off make sure that your router/modem/firewall supports HTTP 1.1 and the option to utilize HTTP 1.1 is enabled.
Open these URL's in your normal browser and when displayed press CTRL+F5
When you've done so try start the launcher to see if that doesn't work. if it doesn't try the repair tool again.
Launcher does not start EVE
If the launcher is not starting EVE for you please file a bug report so the developers can investigate the issue in full detail. You can always use the repair.exe file from within the EVE installation folder to patch the client to the latest version for you.
You can then start the EVE client by using the \CCP\EVE\bin\exefile.exe executable if you wish to circumvent the EVE launcher altogether.
If that still doesn't work you can try getting the Launcher to reapply the patch by deleting to \CCP\EVE\common.ini
MAC: Run EVE client from with Eve Online.app to circumvent the launcher (Show Package Contents>Contents/Resources/Eve Online.app). MAC: To re-patch delete common.ini from within Eve Online.app (Show Package Contents>Eve Online.app/Contents/Resources/Eve Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini).
OS X specific issues
The following are a list of specific issues for OS X 10.6 and 10.7
In the case of a corrupt installation or patch the Launcher will not start or the client will not start.
1. Open the Terminal Application or use Finder to work your way to this path:
In there delete the "common.ini" file and start the client again. It will start the launcher and repair the client for you automatically.
2. Uninstall the client, delete the EVE Online Preferences folder for it from
This is a known problem, please file a bug report on the issue with all relevant information. Please include what is your default browser
Known Programs causing problems
ESET Smart Security/ESET NOD32 Antivirus
Current we only know of ESET Smart Security and/or ESET NOD32 Antivirus causing problems
If you have either or both of these installed the issue is that a security feature in this software which is called “application protocol content filtering” is blocking the repair tool, the Launcher updater and the Launcher itself from downloading data (EVE files) from our Content Delivery Network ( CDN )
The workaround is to disable the “application protocol content filtering” while the update is running and then re-enable it. The how-to has been posted in full here: http://community.eveonline.com/news.asp?a=single&nid=4930&tid=1
Currently only known with version 8.3
If the launcher needs to download anything to patch you need to disable web filtering in the firewall first for it to work.
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