DxDiag

How do I generate a DxDiag document?

To help the support team in determining whether or not a problem is related to your computer setup, a DxDiag document is of great help. Attaching the document to the petition you send to customer support, can result in a quicker solution to the problem, as it is often required to correctly diagnose the issue at hand.

Here's how you retrieve the DxDiag document:

• To run the DirectX diagnostics tool: Press 'Start' and select 'run'. Type dxdiag in the text field and Click "OK". When you do this, a window will pop up.
• Click the "Save All Information" button, located in its lower right corner.
• Once you have saved the file, you can attach it to the e-mail you send us.

This small procedure can be invaluable to the support team and significantly reduce the time needed to gather the information needed to solve the problem at hand.