Client hangs on log in

Here are some suggestions that may help if you experience a client problem of this sort:

Symptom:

That is when after pressing the connect button it says connecting and the screen goes black, getting characters, characters images not loading; but there is no activity after that.

Possible Solution

This is where different solutions apply to different computers:

1. Delete the cache. Note ALL FILES, including the prefs.ini
2. Reinstall to a different location on the harddrive.
3. Updating drivers for all hardware and the windows. DirectX 9.0c is required.
4. For some users the game halts after installing Cumulative Patch for Internet Explorer 6 Service Pack 1 (Q823559). Uninstalling it might be worth a try. (Control panel -> Add/remove programs)
5. Typing a wrong password, hit connect, get denied to access, type the correct password and hit connect has worked for some users.